INTERSOFT > Services

We are here to accompany you along your way

In order to design and deliver unique solutions and outstanding service, we seek to immerse ourselves into your business and make sure we clearly understand your needs and expectations

focus

The focus of our services -
Quality and continuous improvement

We are a motivated team with extensive knowledge in the areas of operational & quality management, business intelligence and process management, eager to engage our expertise to help you improve your business performance and processes

Research & Discovery

Program consulting

Business services

Managed services

Solution delivery

24/7 service desk

Dedicated service portals

Expert support

The process automation path providing reliable data-sources

Automated Data Transformation

Intersoft provides (managed) services to help you make sense of siloed data that is collected by a large variety of applications like; crm, telephony, IVR, social media, customer surveys, dealer feedback, AI analysis and lets not forget excel.

An indicator for data-security and data-integrity risks are Excel based reporting workflows. Lots of formulas and manual column copy/paste to get the ”correct” data is dangerous since there is not one source of thruth for multiple reports.

Preparing data to become useful and optimised for reporting is a key challenge for all organisations. Data that is missing, incomplete or wrong needs to be detected, curated and adjusted. Data that is "not connected" needs to "get connected".

For organisations where digitalisation is ongoing, a major challenge is to make sure data transformations are "automated" and "documented", so new and often urgent business reporting requests can be quickly assessed and fulfilled.

Google Cloud Platform

Amazon Web Services

DBT
getdbt.com

Apache
Airflow

AI / NLP Text Analysis

Worldclass text analytics at your fingertips

Intersoft ONE allows companies to have an integrated approach to enterprise wide AI based text analytics on all their textual data immediately after its becomes available.
It can originate from separate applications directly as text or might need pre-processing with i.e. transcribe-, translation- or PII services.

Our enterprise approach to data-collection, data-validation, data-transformation, data-analysis and reporting makes it possible to integrate data from “anywhere” into Intersofts’ high-volume concurrent data-processing pipelines.

Voice Transcripts

Chat(bot) Transcripts

IVR Transcripts

Survey verbatims

CRM / Case Interaction Content

Social Media Feedback / Complaints

Coaching comments / Action-plans

PDF or HTML documents

UNDERSTAND your customers

Across the board

Opinion Mining is a type of deep dive analysis which is a key component of any comprehensive Quality Framework that helps organisations provide a consistent and integrated approach to delivering Quality Services & Support

Voice of the
Customer Services

Have your teams focus on the people they work with and engage qualified Intersoft dedicated resources for the Voice of the Customer analysis

Multi-lingual availability

Various capacity models possible

Full flexibility

Project based, per verbatim record

Voice of the
Customer AI

Create, custom-train and operate your Voice of the Customer AI model for the automated analysis of your entire verbatim volume

Create, build and use classifiers (e.g. topics, sentiments) for the automatic analysis of all your customer verbatims

Improve accuracy predictions through regular manual checks

Adjust and run analysis models according to business needs

DATA LABELING SERVICES FOR MACHINE LEARNING MODELS

Creating training data for your business specific AI models

CASE AND DATA ANALYSIS SERVICES

Unlock the Power of your Data to expand your business and create unique customer and employee experiences

Data analytics is a broad term used to describe the various processes by which data sets are examined, data converted into meaningful information, and conclusions drawn according to the approach chosen

Faster, more informed, fact based business decisions

Improved understanding of customer & employee needs

Streamlined processes, reduced operation costs and higher profits

Greater competitiveness through sustainable innovation

Improved risk awareness & understanding and optimised responses

Relevant products & services
Improved customer experience

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