ONE CX
Quality Management System
Use findings from Customer Surveys to continuously inform stakeholders and Improve Performance
Our vision for quality management is represented by a unified and holistic approach when it comes to creating and continuously improving the experiences of both customers and employees.
& ReportingDashboards & Reporting
SupportDedicated Support
AnalyticsComplete Analytics
SurveysAutomated Surveys
Vision
The ONE CX Vision
Quality Experience Management across the Six Sigma DMAIC
In the constantly changing business environment, companies not only need optimal quality processes, but also a solution that supports their rollout throughout the company and within the network.
Quality is not just about checking what was done, but making sure
Employees constantly develop their competences
Quality becomes part of the delivery process through learning
Analysis efforts are backed by smart AI
Insights from quality analysis are shared with other departments
The quality environment is managed to ensure collaboration
Quality Experience Management across the Six Sigma DMAIC
DIGITALLY REINVENT CX
ONE CX
Quality Management
Intersoft ONE CX is a complete quality management product suite, that supports companies to digitally reinvent their CX related business processes.
Implement your own customer experience program, by integrating surveys, case & root cause analysis, quality monitoring, dashboards and scorecards.
Partner with us to define or optimise your CX strategy, create remarkable experiences, and build your business through design
#achievement
Improved operational consistency
Innovative and efficient quality processes
Elimination of waste and defects
Evidence-based decision making
High adaptability to market conditions
Reduced costs from non-compliance and rework
Improved quality scores and customer loyalty
Actionable insights and transparent decisions
Higher competitive advantage
Improved operational consistency
Innovative and efficient quality processes
Elimination of waste and defects
Actionable insights and transparent decisions
Evidence-based decision making
High adaptability to market conditions
Reduced costs from non-compliance and rework
Improved quality scores and customer loyalty
Solution modules
Surveys &
Feedback
Capture and measure customer satisfaction with your products and services.
Engage your employees into the continuous improvement process
product
Surveys
& Feedback
#amazingproduct
Solution modules
Interaction Quality & Compliance
Identify strengths and room for improvement at employee, as well as business level
product
Interaction
Quality & Compliance
#amazingproduct
Solution modules
Case & Root Cause Analysis
Investigate your results with the different data mining modules and get valuable insights to drive your business forward
product
Case & Root
Cause Analysis
#amazingproduct
Solution modules
Insights, Dashboards & Reports
Get insights into all your data and support informed business decisions
product
Insights, Dashboards
& Reports
#amazingproduct
unlock the power of high volume automated analysis
Efficient and Effective AI
Intersoft ONE CX offers data analysis using AI services from world leaders like Amazon, Google, Microsoft and IBM which are fully integrated into existing (ONE CX) survey- and case analysis workflows.
Voice transcribe, translation, intent detection, sentiment analysis, (personal) data leakage prevention are the main ones.
More client specific ML / AI models are used to perform automated categorisation of verbatim text provided by end-customers
These enable organisations to perform automated analysis on full volume of all (transcribed) call recordings, and text obtained from survey anwers, social media, chat transcripts and case corresponcence like mails.
ML detect ”outlyers” like; deviation of scripts , profanity, raise of voice, compliance etc. (Q3 2022)
Automatically create cases to be analysed based on ”outlyer” detection
Enable global operational teams to understand context by providing translation in core-enterprise-languages
